delivery

IMPORTANT NOTICE

Due to an increase in order volumes, your order may take up to 10 business days to arrive.

After your purchase is complete, we will organise for your order to be picked, packed & dispatched as soon as possible. You will receive two emails from Mountfords Shoes, one confirming your order has been placed and one including a tracking link so you can stay in the loop. Please note - orders containing more than one item may receive more than one tracking number and may be delivered at different times.

AUSTRALIAN DOMESTIC DELIVERY INFORMATION:

Please note the below time frames do not include picking & packing time prior to dispatch.

Delivery Option Delivery Time Cost

Australian metropolitan areas

2-4 Business Days Free

Express Australian metro

1-2 Business Days $10

Australian rural areas

4-10 Business Days Free






ADDITIONAL DELIVERY INFORMATION:

INTERNATIONAL DELIVERY INFORMATION:

  • For delivery to New Zealand please change your country at checkout to New Zealand from the drop down and a $15 International shipping rate will added to your order.
  • All New Zealand orders are exempt from paying Australian GST and this amount will be deducted off your order once you've entered your New Zealand address during checkout.
  • Customs, Duties and Taxes information for New Zealand: Orders to New Zealand greater than AUD$200 are likely to incur NZ customs charges and taxes. These charges can be significant and are a minimum of NZD$60. These charges and taxes are subject to change at any time and are dependent on exchange rates and government legislation. Neither Mountfords nor our couriers have control over these charges. Mountfords will not declare international orders as a "Gift". For more information go to: http://www.whatsmyduty.org.nz/faq. If you do intend to place multiple orders to avoid paying the excess charges we recommend placing the orders more than 2 business days apart. This avoids the potential of having New Zealand Customs link any 2 shipments and still charge you for customs purposes. You are wholly liable for the payment of all customs charges and taxes. The items will be held and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All delivery charges are non-refundable unless the order contained faulty items.
  • Mountfords Shoes does not deliver outside of Australia and New Zealand.

Last updated: 11/10/18