return policy

We understand sometimes a product just isn't right for you, so we’re offering a 30-Day Returns for all orders. Here are some things to know before you return your item.

To be eligible for a refund the products you are returning must be:

Costs of return:

Please ensure your Order ID Number is indicated on your parcel:

Post your order to:


PLEASE NOTE that your refund will then be processed back to the credit card or PayPal account used at the time of purchase by our e-store team within 1-3 business days of the exchange being registered in-store.

For a list of Mountfords Boutiques, click here.
We are unable to facilitate any exchanges online or via returns to our warehouse, this can only be done in-store. If you’d like to return an item, please do so via our Online Returns Portal.

Tips for trying on your shoes

Refunds Process

Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing. Our team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (this may vary depending on your financial institution) for the funds to appear in your account.

The refund will be credited back to the same credit card or PayPal account that you paid from. For other forms of payment, please see below:

 Used online credit or promotion code:

 Please Note:

 We reserve the right to decline an item for a refund if:

Goods deemed as faulty:

The Mountfords Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law.
If you have received faulty goods, and the purchase was made within the 30-day return period please visit our Returns Page.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team via email at, or by phone on 1800 020 089 (AUS) between 8am and 5pm (Melbourne time) or +613 9487 3304 (NZ) between 10am and 5pm (NZ time), Monday to Friday (excluding public holidays).

Mountfords Shoes may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.

If the item is found to be faulty, Mountfords shoes will repair, replace or refund your order where appropriate.

So how do I return my order?

Click here and follow the instructions on how to return your order to us.