NEED TO MAKE A RETURN?
We want you to love your purchase, but if you have changed your mind you can return your item online or in any of our stores. Full details of our returns and exchange policy are outlined below. It is important that you are able to provide appropriate proof of purchase when returning or exchanging your item.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of Australian Consumer Law, regulations or otherwise as required by law.
Promotional items may have additional terms and conditions. Please refer to our promotion’s terms and conditions page for further details.
EXTENDED SEASONAL RETURN:
An extended returns period means you can shop with confidence this holiday season! All items purchased from the 01st December 2023 – 01st January 2024 (inclusive) are eligible for an extended 60 day free return period. This applies to all online purchases. Items purchased outside of this period are subject to our standard free 30 day returns policy.
CHANGE OF MIND RETURNS:
If you’re not 100% satisfied with your purchase, or have simply changed your mind, we are happy to offer an exchange or refund. Please ensure that the items you want to return/exchange meet the following conditions of our Returns Policy:
· The Return or Exchange is made within 30 days of purchase;
· The item is unworn and in its original condition and packaging including original tags attached;
· There must be no damage or signs of wear, such as scratches or sole markings; and
· You must provide proof of purchase to return or exchange goods.
TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, THE PRODUCT MUST BE:
In the original
the last 30 days
If you meet the conditions above please follow the below steps to lodge your return.
IN STORE RETURNS
To return an item in store, please ensure the item meets the return requirements as outlined above and you provide a proof of purchase receipt.
All online returns are FREE! Please ensure you have met the Return Policy conditions above.
Please click here to start your returns process.
Pack your items in their original packaging (including tall tags and the shoe box)
A free return label will be emailed to you. Print the label, or show your barcode at the Post Office
Drop your items at the local Post Office and keep a record of your tracking number. Please allow 5-10 business days for your return to reach our warehouse.
All in-store returns are FREE! Please ensure you have met the return conditions above.
Unfortunately, we are unable to process returns from our online store at our David Jones Concession stores, however you can return your online purchases to our Mountfords stores.
Pack your items in their original packaging (including all tags and the shoe box).
Click here to find your nearest store.
Drop your items in store and your return or exchange will be processed by our store team.
Please allow up to 7 business days for the refund to show in your account.
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible, and we will notify you by email. Please allow up to 2 weeks for processing and for funds to reach your account.
NEW ZEALAND CUSTOMERS
Unfortunately, orders shipped to New Zealand cannot be returned via the online portal. If you meet the return or exchange conditions, please post your items (and invoice) to:
MOUNTFORDS E-STORE, 6 FOUNDERS PLACE, TRUGANINA, VIC, 3029
Please keep a record of the tracking number for our Customer Service Team.